Privacy Policy

1. Introduction

SteadyGroundHub ("we," "our," or "us") is dedicated to maintaining your privacy. This Privacy Policy outlines the methods we use to collect, manage, reveal, and protect your information when you utilize our website steadygroundhub.rest or engage in our yacht charter offerings.

Your utilization of our services implies that you accept the data procedures detailed in this policy. This policy observes privacy legislation including the Personal Information Protection and Electronic Documents Act (PIPEDA) and pertinent Canadian privacy laws.

2. Information Collection

2.1 Personal Data

Your personal data is collected when you willingly offer it to us during activities such as:

• Scheduling a yacht charter
• Reaching out to us via our website or telephone
• Enrolling for our newsletter
• Filling out forms on our website
• Taking part in surveys or promotional events

Such information might encompass:

• Your name and contact details (email, telephone number, postal address)
• Financial details for payment (handled securely by third-party gateways)
• Your preferences and specifications for charters
• Emergency contact data
• Specific dietary needs or health-related details (if disclosed)

2.2 Information Collected Automatically

Specific data is auto-collected when you peruse our website, such as:

• Your IP address and possible location data
• Type and version of the internet browser
• Web pages you visit and the duration of your visit on our site
• Websites referring you to our site
• Details about your device (model, screen resolution, etc.)

2.3 Cookies and Similar Technologies

Cookies and comparable tracking methods are employed on our website to improve your browsing experience. These are utilized to:

• Preserve your user preferences
• Analyze website traffic and performance
• Offer tailored content
• Enhance our service offerings

Browser settings or our cookie acceptance banner can be used to modify your cookie settings.

3. Utilization of Your Information

We apply your information for purposes such as:

• Service Provision: To furnish yacht rental services, carry out reservations, and communicate with you regarding your booking
• Customer assistance: To address your queries and provide support where necessary
• Payment Handling: To manage payments and oversee billing operations
• Safety and Security: To safeguard the security of our services and avert deception
• Marketing: To send you promotional content and updates, provided you give consent
• Enhancement of Website: To analyze behavior on our site and upgrade its functionality
• Adherence to the Law: To fulfill our legal and regulatory obligations

4. Disclosure and Information Sharing

We ensure that your personal information is never sold, exchanged, or leased to any third parties. However, under certain conditions, we may share your data:

4.1 With Service Providers

Your information might be shared with reliable third-party service providers engaged in: processing payments; website management and upkeep; marketing via email; traffic and performance analytics; client service and support.

4.2 For Legal Processes

Should the law necessitate, we may divulge your details in response to legal demands, court orders, urgent situations, or investigations into possible illicit conduct.

4.3 During Business Transfers

If a merger, acquisition, or asset sale occurs, your personal data might be part of the assets transferred.

5. Information Security

We put into place suitable security measures, such as encryption and secure servers, to hinder unauthorized access and protect your personal details from being accessed, modified, disclosed, or destroyed. Additional measures include access controls, frequent checks, and staff training.

Nevertheless, we cannot pledge absolute security since no method of data transmission or storage over the internet is entirely secure.

6. Retention of Data

We store your personal information only for the time needed to satisfy the purposes for which it was gathered or as required by law:

• Charter reservations: 7 years for tax and legal reasons
• Marketing communications: until retraction or removal of consent
• Site analytics: up to 26 months
• Customer service interactions: 3 years following the final communication

7. Your Rights and Preferences

You possess rights including accessing, correcting, deleting (as prescribed by law), data portability, opting out of marketing, and managing cookies. Contact us via the details provided below to exercise these rights.

8. Services of Third Parties

8.1 Usage of Google Analytics

Google Analytics assists us in understanding how our website is used. You can choose not to participate via the Google Analytics Opt-out Browser Add-on.

8.2 Connection to Social Media

Our site may link to social media platforms that have their proprietary privacy policies.

8.3 Payment Processing

Payment transactions are executed by third-party processors that are compliant with PCI DSS standards.

9. Cross-Border Data Transfers

Your personal information might be transferred to and processed in nations other than France, always adhering to the safeguards that align with prevailing privacy legislation.

10. Privacy of Minors

Our services aren't aimed at children under the age of 13, and it's not our policy to intentionally gather their personal data. Should you think that a minor has imparted their information to us, please get in touch right away.

11. Amending This Privacy Policy

Adjustments to this Privacy Policy may happen to align with shifts in our practices or legal stipulations. We will notify you of these updates through our website posting, emails to registered users, or a notice on our webpage. Your ongoing use post-updates signals acceptance of the new terms.

12. Contact Points

For questions regarding this Privacy Policy or our data handling practices, contact us with the following details:

13. Google Ads User Consent Policy Compliance

We adhere to the Google Ads user consent policies. Your preferences for cookies and tracking can be changed at any given time using our cookie settings interface.